Privacy Policy

At Hello Doctor, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website https://hellodoctor.ae/ (the “Website”) or use our home healthcare services. By accessing or using our Website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with our Website or services:

Personal Information: Name, contact number, email address, residential address (essential for dispatching our home healthcare teams), date of birth, and any other details you provide while booking appointments, requesting services, or filling out forms.
Medical Information: Health details, symptoms, and test results shared with us for the purpose of providing in-home medical care.
Technical Information: IP address, browser type, device information, operating system, and browsing behavior collected through cookies and analytics tools.

How We Use Your Information

The information collected is used strictly for the following purposes:

To provide, dispatch, and manage our home healthcare services.
To process your bookings, home visit appointments, and payments.
To communicate with you regarding your inquiries, service updates, or medical reminders.
To improve the functionality, security, and user experience of our Website.
To comply with applicable UAE healthcare laws, regulations, and medical standards.

Sharing of Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, your data may be shared with:

Licensed healthcare professionals and medical staff directly involved in your in-home care.
Third-party service providers who help us operate our Website, manage appointments, or process payments, under strict confidentiality agreements.
Authorities or regulators, such as the Dubai Health Authority (DHA), when required by law or to protect the safety of patients and the public.

Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive to safeguard your data, no digital system is completely secure, and we cannot guarantee absolute protection.

Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to enhance the user experience, analyze site traffic, and improve our services. You may adjust your browser settings to refuse cookies; however, some features of the Website may not function properly without them.

Your Rights

Depending on applicable data protection laws, you may have the right to:

Access, update, or correct your personal information.
Request the deletion of your personal data, subject to strict legal and medical record-keeping obligations.
Withdraw consent for certain types of data processing.
Opt out of receiving promotional communications.

To exercise your rights, please contact us using the details provided below.

Third-Party Links

Our Website may contain links to external websites. We are not responsible for the content, practices, or privacy policies of these third-party sites.

Changes to This Privacy Policy

Hello Doctor reserves the right to update or revise this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact our team:

Phone: +971 55 253 7940
Email: Office@hellodoctor.ae
Address: Al Barsha 1 – Al Barsha – Al Barsha 1 – Dubai – United Arab Emirates