Terms & Conditions

Hello Doctor: Terms of Service Last Updated: February 24, 2026

Introduction and Your Agreement

Welcome to Hello Doctor. These Terms of Service (“Terms”) govern your access to and use of our website (https://hellodoctor.ae/), digital platforms, and home healthcare services. By engaging with our services, you confirm that you have read, fully understand, and voluntarily agree to be bound by these Terms and our accompanying Privacy Policy.

Description of Services

Hello Doctor provides a comprehensive suite of in-home medical and wellness services, such as physician visits, diagnostic lab testing, physiotherapy, nursing care, and more. Services are available throughout Dubai, but accessibility may vary depending on your exact location and other operational factors.

Your Obligations and Account Security

To utilize our booking system, you must provide information that is current, accurate, and complete. You bear sole responsibility for all activities conducted under your account credentials and for safeguarding the confidentiality of your personal information and passwords.

Important Disclaimer on Medical Content

All information, text, graphics, and other materials presented on our digital platforms are intended for general informational purposes only. This content is not intended as professional medical advice, diagnosis, or treatment. You must always seek the direct advice of a qualified physician or other certified healthcare provider regarding any medical condition or before starting any new treatment.

Financial Terms, Cancellation, and Refunds

You agree to pay all fees associated with the home healthcare services you book at the rates in effect at the time of booking. All payment obligations are final and non-cancelable unless otherwise stated in our specific cancellation policy, which is provided during the booking process. Refunds, if applicable, will be processed in accordance with that stated policy.

Limitation of Our Responsibility

To the fullest extent permitted by applicable law, Hello Doctor, its affiliates, and its medical personnel shall not be held liable for any indirect, punitive, incidental, special, or consequential damages (including loss of data, revenue, or profits) arising from or related to your use of our services. In any event, our total cumulative liability to you for any and all claims will not exceed the total fees you paid to Hello Doctor for the specific service giving rise to the claim.

Jurisdiction and Applicable Law

These Terms and any separate agreements whereby we provide you services shall be exclusively governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.

Updates to These Terms

We reserve the right, at our sole discretion, to amend or update these Terms at any time. We will indicate the date of the latest revision at the top of this page. Your continued use of our services following the posting of any changes constitutes your acceptance of those changes.

Contact Us

For any questions, clarifications, or concerns regarding these Terms of Service, please do not hesitate to contact our team:

Email: Office@hellodoctor.ae
Phone: +971 55 253 7940
Address: Al Barsha 1 – Al Barsha – Al Barsha 1 – Dubai – United Arab Emirates

Your Acceptance

By proceeding to book or use any service from Hello Doctor, you acknowledge that you have read this agreement, comprehend its contents, and agree to be legally bound by all its terms and conditions.